Terms of Service

Last updated: June 7, 2026

These Terms describe the basic rules for using Luminas AI's website and services. They are written for clarity and do not replace a signed service agreement. If a signed agreement exists between Luminas AI and a client, the signed agreement controls for that client's paid services.

What Luminas provides

Luminas AI provides AI-powered phone agents for roofing contractors and home-service companies. Our services include missed-call recovery, speed-to-lead, appointment booking, quote follow-up, and past-customer reactivation. We help contractors capture more jobs without hiring additional office staff.

Not a contractor or roofer

Luminas AI is not a roofing contractor, home-services provider, or licensed construction business. Our AI systems assist with phone intake, scheduling, and follow-up — they do not perform inspections, provide estimates, or replace licensed contractor operations. All work estimates, inspections, and service delivery remain the contractor's responsibility.

Contractor responsibility

Contractors are responsible for the accuracy of their approved service information, pricing, scheduling rules, claims, compliance requirements, consent requirements, and customer-care decisions. Luminas assists with phone and follow-up workflows, but the contractor remains responsible for all operational and regulatory obligations.

Website use

You agree not to misuse the website, attempt unauthorized access, submit false or abusive information, interfere with service availability, scrape aggressively, or use Luminas systems for unlawful activity.

Booking and audit requests

Submitting a form or booking a strategy call does not create a paid service relationship. Paid onboarding starts only after the required commercial gates are complete: signed agreement, successful first payment, and written acknowledgement of usage or spend limits.

Usage costs and caps

Usage/provider spend for calls, messages, AI models, and related infrastructure is separate from the monthly management fee unless a signed agreement says otherwise. Usage caps, pass-through terms, and approval rules must be acknowledged in writing before paid service activation.

No guaranteed results unless written

Luminas aims to improve answer rate, speed-to-lead, follow-up, and appointment booking. Business outcomes depend on call volume, offer quality, staff availability, calendar access, market conditions, and access provided by the contractor. Any performance guarantee must be explicitly written in a signed agreement.

Intellectual property

The website, copy, workflows, prompts, software, reports, and operational materials are owned by Luminas AI or its licensors unless otherwise agreed in writing. Contractor data and contractor-owned systems remain the contractor's property where applicable.

Limitation of liability

To the maximum extent permitted by law, Luminas AI is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from website use or service discussions. Paid-service liability, if any, is governed by the signed service agreement.

Changes

Luminas may update these Terms as the business, service scope, or legal requirements evolve. The latest version is posted on this page.

Contact

Questions: liam@luminasai.me